Without health insurance or papers: Clearingstelle, Medibüro, Malteser
The German version of this page has been changed, this translation has not. Please rely on the German page.
If you have no health insurance, or no valid residence papers, there are three confidential and free contact points in Berlin: the Clearingstelle (clearing office) run by the Berliner Stadtmission, the Medibüro, and Malteser Medizin Mobil (MMM).
In an emergency, always call 112 first.
The Clearingstelle addresses “all people living in Berlin without (adequate) insurance” and, since May 2019, can cover treatment costs where insurance cannot be arranged. The Medibüro refers people, especially undocumented people, anonymously to doctors' appointments. MMM offers medical consultations for uninsured and undocumented people, appointments recommended.
This page is information, not legal advice. Please check current details directly with the named organizations, as some information in the source material is contradictory.
Not sure whether this route fits you or what comes first? We assess your situation for free and name the right contact points.
Reply by email, usually within two working days. Free, no legal advice in individual cases.
- In an emergency: call 112Doctor confidentiality protects emergency hospital admission. In an acute emergency, go to a hospital or call 112.
- Contact the ClearingstelleFor people living in Berlin without adequate insurance. Phone (030) 690 33 5972, email [email protected]. Office hours (per berlin.de): Monday 10:00–12:30, Wednesday 13:00–16:30, Thursday 10:00–12:30. Closed 31 August 2026 and 17 September 2026. People from outside Berlin: contact the Bürgerhotline at 030 340 60 66 01 instead.
- Or contact the Medibüro for anonymous referralGneisenaustraße 2a, Mehringhof (Hinterhof), Berlin-Kreuzberg. Phone (030) 694 67 46, reachable Mondays 16:00–18:30 only. Email [email protected]. The Medibüro is not a medical practice itself but refers to doctors; per its own page, it first refers Berlin residents to the Clearingstelle.
- Or contact Malteser Medizin Mobil (MMM)Aachener Straße 12, 10713 Berlin. Phone (030) 82 72 26 00, email [email protected]. Open Tuesday to Friday 9:00–14:00 (last registration 13:00). Offers general medicine (Tuesday/Friday), gynecology (Wednesday), orthopedics (monthly, Wednesday), pediatrics (Thursday), dentistry (Tuesday/Friday), dermatology (monthly, Friday), plus social and pregnancy counseling. No births or surgeries.
- Address contradiction in the sources: the Senatsverwaltung's page and the Stadtmission's contact page name Zinzendorfstraße 18 (entrance via Levetzowstraße), 10555 Berlin, for the Clearingstelle, while the Stadtmission's main page names “Lehrter Straße 68, 10557 Berlin.” Which address is current is not resolved here — no confirmed information is available for this. Call ahead before visiting.
- Phone-hours contradiction in the sources: berlin.de states Monday/Thursday 14:00–16:00, Tuesday 10:00–16:00, Friday 10:00–14:00, while the Stadtmission's own contact page states Monday–Thursday 13:30–16:00, Tuesday 10:00–15:00, Friday 9:00–12:00. Which is current is not resolved here — call ahead.
- The conditions under which the Clearingstelle covers treatment costs (Berlin residence, at least 6 months in Germany, no intention to leave, treatment otherwise unaffordable) come only from the Medibüro's page, not confirmed by the Stadtmission itself. Confirm the exact conditions on site.
- This is not confirmed by a primary source here.
- The Medibüro's address appears with two different postal codes across sources (10691 and an older 10961). Verify the current postal code before visiting.
- For EU citizens: full statutory benefits require German health insurance. Whether uninsured, self-employed, or job-seeking EU citizens can access SGB II basic provision if they cannot afford insurance, and how benefit exclusions under SGB II/SGB XII apply to them, is not confirmed.
In depth · Legal basis, figures and practice – for counsellors and professionals
Who is affected?
The Senatsverwaltung für Wissenschaft, Gesundheit und Pflege (Senate Department for Science, Health and Care; berlin.de, retrieved 26.09.2026) names people without residence status, for whom health insurance is not possible, and EU citizens, for whom clarifying insurance status often takes a long time. It gives an estimate of around 60,000 Berliners without (adequate) health insurance. On the insurance duty itself, see „Krankenversicherung: Pflicht, gesetzlich oder privat“ ("Health insurance: duty, statutory or private").
Clearingstelle für nicht krankenversicherte Menschen (clearing office for people without health insurance)
- Träger (operator): Berliner Stadtmission e.V.; since October 2018; funded by the Senatsverwaltung für Wissenschaft, Gesundheit und Pflege. Since May 2019, per berlin.de, the costs of necessary medical treatment are covered.
- Zielgruppe (target group): „alle Personen, die in Berlin leben und keine (ausreichende) Krankenversicherung haben“ ("all people who live in Berlin and have no (adequate) health insurance") (Stadtmission). Berlin residents only; for people outside Berlin, the Stadtmission names the Bürgerhotline at 030 340 60 66 01.
- Angebot (services): confidential individual counseling; referral to health insurance; alternatives for accessing regular care; where applicable, a cost-coverage declaration and referral to partner practices. The Clearingstelle is a counseling office, not a medical practice.
- Sprachen (languages): German, English, Russian, Turkish, Bulgarian, Romanian, French (berlin.de); interpretation as needed. The contact page names interpretation on Monday (Polish, Russian), Wednesday (Vietnamese), and Thursday (Vietnamese, Bulgarian, Romanian, Serbian).
- Datenschutz (data protection): staff confidentiality; per the Stadtmission's FAQ, „ohne ausdrückliche Zustimmung keine Daten an andere Stellen“ ("no data is passed on to other bodies without explicit consent") are shared.
- Kosten der Behandlung (cost of treatment): financed by the Senatsverwaltung; per the Stadtmission FAQ, an external panel reviews cases over 10,000 euros (no year given for this statement).
- Adresse/Kontakt (address/contact): see "Achtung" (address discrepancy); tel. 030 690 33 5972, email [email protected]. On 31.08.2026 and 17.09.2026, the office was closed per the main page.
Malteser Medizin für Menschen ohne Krankenversicherung (MMM)
Aachener Straße 12, 10713 Berlin; tel. 030 82 72 26 00; email [email protected]; office hours Tuesday to Friday 9:00 to 14:00, last registration 13:00. Services per the Malteser website: general medicine (Tue, Fri), gynecology (Wed), orthopedics (monthly, Wed), pediatrics (Thu), dentistry (Tue, Fri), dermatology (monthly, Fri), social and pregnancy counseling. No births or surgeries. Initial medical examination and emergency care for people without insurance or without valid residence status; confidentiality applies.
Legal framework (federal law)
People without a residence title generally cannot be admitted to health insurance (berlin.de). Under § 87 Abs. 2 AufenthG, public bodies must report knowledge of residence without the required residence title to the Ausländerbehörde (immigration authority) without delay. Under § 88 Abs. 2 AufenthG, doctors are bound by professional confidentiality (Berufsgeheimnis) and may transmit data only in cases of substantial danger to life or limb, danger to public health where no other protective measures are possible, or to check certain conditions under § 54 Abs. 2 Nr. 4 AufenthG.
EU citizens
Per berlin.de, for a temporary stay with statutory coverage in the home country (study, vacation), protection for acute illness exists via the European Health Insurance Card (EHIC); full benefits require German insurance. Employed EU citizens are subject to statutory insurance. Self-employed people and job seekers can obtain private or voluntary statutory insurance; if that is not affordable, Grundversorgung (basic provision) under SGB II may be an option (per berlin.de, not checked against the statutory text). Benefit exclusions for EU citizens under SGB II/SGB XII: no confirmed information is available for this.
Gaps
No confirmed information is available for: current capacity/waiting times at the offices; the complete conditions for cost coverage (only the Medibüro's own statement: 6 months of residence); rules on the Anonymer Krankenschein (anonymous treatment voucher); further Berlin offerings (e.g. the district health offices) were not checked individually.
- What is “Without health insurance or papers” about?
- Three confidential, free contact points in Berlin for people without health insurance or without papers: Clearingstelle, Medibüro, and Malteser Medizin.
- Which deadlines and figures matter?
- No statutory deadline for seeking counseling: The organizations operate with fixed office hours (see the detailed section). Retroactive payment obligations and further deadlines: no confirmed information is available for this. (Quelle: Berliner Stadtmission, Medibüro, Malteser (abgerufen 26.09.2026))
- What should I do first?
- In an emergency: call 112: Doctor confidentiality protects emergency hospital admission. In an acute emergency, go to a hospital or call 112.
- Contact the Clearingstelle: For people living in Berlin without adequate insurance. Phone (030) 690 33 5972, email [email protected]. Office hours (per berlin.de): Monday 10:00–12:30, Wednesday 13:00–16:30, Thursday 10:00–12:30. Closed 31 August 2026 and 17 September 2026. People from outside Berlin: contact the Bürgerhotline at 030 340 60 66 01 instead.
- Or contact the Medibüro for anonymous referral: Gneisenaustraße 2a, Mehringhof (Hinterhof), Berlin-Kreuzberg. Phone (030) 694 67 46, reachable Mondays 16:00–18:30 only. Email [email protected]. The Medibüro is not a medical practice itself but refers to doctors; per its own page, it first refers Berlin residents to the Clearingstelle.
- What should I watch out for?
- Address contradiction in the sources: the Senatsverwaltung's page and the Stadtmission's contact page name Zinzendorfstraße 18 (entrance via Levetzowstraße), 10555 Berlin, for the Clearingstelle, while the Stadtmission's main page names “Lehrter Straße 68, 10557 Berlin.” Which address is current is not resolved here — no confirmed information is available for this. Call ahead before visiting.
- Phone-hours contradiction in the sources: berlin.de states Monday/Thursday 14:00–16:00, Tuesday 10:00–16:00, Friday 10:00–14:00, while the Stadtmission's own contact page states Monday–Thursday 13:30–16:00, Tuesday 10:00–15:00, Friday 9:00–12:00. Which is current is not resolved here — call ahead.
- The conditions under which the Clearingstelle covers treatment costs (Berlin residence, at least 6 months in Germany, no intention to leave, treatment otherwise unaffordable) come only from the Medibüro's page, not confirmed by the Stadtmission itself. Confirm the exact conditions on site.
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